O
Omilia
Greece · Enterprise software · AI
Omilia helps enterprises automate customer conversations and support contact-centre staff with voice and chat AI.
Product and customer workflow
Its platform connects voice and chat agents with authentication, fraud screening and live assistance for human service teams. A customer interaction can move from automated handling to staff support while remaining part of the same service workflow.
Teams configure agents in natural language and review conversation analytics and call quality. Omilia uses outcomes from both automated and human interactions to improve service behaviour over time.
Funding history
1 round · 1 with disclosed amounts| Announced | Round | Amount | Investors |
|---|---|---|---|
| Series B | $67M | Expedition Growth Capital — Lead |