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Capacity
United States · Enterprise software
Capacity combines AI support agents, human-agent assistance, quality checks and conversational analytics in a customer-support platform.
Product
Capacity brings omnichannel AI agents, real-time assistance for human agents, automated quality checks, conversational intelligence and outbound campaigns into one support platform.
A shared knowledge layer connects these tools so organizations can automate repetitive inquiries and follow-up work while helping employees handle complex customer needs.
Funding history
2 rounds · 1 with disclosed amounts| Announced | Round | Amount | Investors |
|---|---|---|---|
| Series E | >$54M | Kathy Ireland — Lead | |
| Strategic | Undisclosed | Kathy Ireland — Role not disclosed |